General Terms and Conditions

REGISTRATION/RENEWAL

The registration for a course or the renewal of a course is completed by a written
agreement between the customerand inlingua or by the partial or total payment of
the invoice.

MINIMUM REGISTRATION

SOLO and DUO = 10 hrs
WEEKLY = 4 consecutive weeks (2 consecutive weeks if single participant)
INTENSIVE = 1 week (5 consecutive days)

CONDITIONS OF PAYMENT

Unless otherwise stated, our invoices are due and payable within 30 days. We
offer the choice between Postpay billing (monthly statement of lessons taken) or
Prepay billing (global invoice for the entire course). The only exception is the
INTENSIVE course, which is due and payable in advance (before beginning the
course).

CONDITIONS FOR CANCELLATION BEFORE THE START OF THE COURSE

Any and all cancellations must be submitted solely and exclu- sively in writing
to the secretariat. The cancellation will be confirmed to you in writing as well
within three working days.

15 daysbefore the start of the course or earlier: inlingua retains 10%of the total
amount.

Between 2 weeksand 8 daysbefore the start of the course: inlingua retains 30%
of the total amount.

Between 7 and 0 days before the start of the course: inlingua retains 100%of
the amount.

CONDITIONS FOR CANCELLATION AFTER THE START OF THE COURSE

WEEKLY and INTENSIVE courses: Cannot be cancelled or interrupted. All courses
that have started must be paid in full. There are no refunds or make-ups for
missed lessons.

SOLO and DUO courses: Students may transfer their remaining lessons to a third
party, request an extension of their validity period, or transfer the value of any
credited lessonsto any inlingua center in the world. If none of the above options
are chosen, no refund is possible.

VALIDITY PERIOD OF THE LESSONS

Purchased lessonsmust be used in full within one year of the date of registration
or extension. After this point, the lessons are forfeited.

RENEWALS

The administration automatically contacts the students before a course ends,
usually three lessons before its end. The sole exception is for INTENSIVE
courses, which students must renew at the latest by Thursday noon for the
following week.

GROUP COMPOSITION AND NUMBER OF STUDENTS

The decision to open the WEEKLYand INTENSIVEcourses issolely and exclusively
at the discretion of inlingua. We reserve the right to make any and all changes
at any time necessary to ensure the smooth performance of the course. The
customer’s cancellation or interruption of the course because of the com-
position or restructuring of a course and for any reason what- soever is
precluded and will result in the lossof the balance available for the customer’s
use. inlingua offers group courses with as few as one enrolled student.
Whenever a group is formed from itsinception or suddenly falls to 1 participant,
the number of consecutive lessons is adjusted as follows:

WEEKLY course
4 weeks (1 hour 30 minutes/week) for between 2 and 4 participants, 2 weeks
for a single participant.

INTENSIVE course
1 week (2 hours 30 minutes/day ) for between 2 and 4 participants, 1 hour 15
minutes/day for a single participant)

SCHEDULING

WEEKLY and INTENSIVE courses: Schedules are fixed and set by inlingua in
agreement with the customer. They cannot be changed by the students or the
trainer for the duration of the course.

SOLO and DUO courses: The schedule for the first lesson is set by inlingua. The
schedule for the following lessons is agreed by the student(s) directly with the
trainer during their lesson or exclusively with the administration if the next
lesson cannot be scheduled at that time. inlingua does not accept any
responsibility for errors and their consequences that could result from the
failure to observe this procedure.

ABSENCES

Any absence must be reported assoon aspossible solely by sending an e-mail to
office@inlingua-leman.ch

WEEKLY and INTENSIVE courses
Missed lessons are not refundable and cannot be made up. This rule also applies
in case of illness or any other reason beyond the control of inlingua.

SOLO and DUO courses
Lessons cancelled before 5:00 p.m. the day before (5:00 p.m. on Friday for
Monday lessons) are not charged. Any cancellation (for whatever reason, even
in case of force majeure) occurring after these deadlines is considered late and
will result in the loss of credit.

TRAINER

inlingua reservesthe right to replace the trainer temporarily or permanently for
good reason. The customer cannot claim any compensation following a change
of trainer. Classes cancelled by inlingua owing to illness or other hindrances of
the trainer are never charged to the customer and must be made up afterwards.
It is strictly forbidden to engage (with or without remuneration, as an employee
or as a freelancer) a trainer or former trainer for language courses apart from
inlingua. Failure to comply with this provision will result in a penalty of CHF
15’000 per incident.

BREAKS DURING THE COURSE

The coffee break, if desired by the students, is included in the course duration.
COMPLAINTS AND PROBLEMS
Our teams are available to the students and the people in charge of the
organization of the courses if there should be any problems or complaints.

THEFT

Please do not ever leave your belongings unattended. inlingua is not responsible
any items lost or stolen on its premises or during lessons given away from the
premises by its trainers.

PROPER LAW AND VENUE

Legal relationships between the customer and inlingua Léman are
governed by Swiss law. The place of performance, the exclusive venue for any
and all types of proceedings and lawsuits is Lausanne.

Lausanne, 01.2026